你投诉了一个问题，对方回复「我们正在处理，会尽快给您答复」。合理的预期是？
You file a complaint and hear “we're handling it, we'll get back to you soon.” Reasonable expectation?
全球翻车率（内测预估）
A一两天内会有结果
yì liǎng tiān nèi huì yǒu jié guǒ · you'll hear back in a day or two
✓没有时间表，再问多半还是这句
méi yǒu shí jiān biǎo，zài wèn duō bàn hái shì zhè jù · no timeline — ask again and you'll get the same line
C你的投诉级别很高
nǐ de tóu sù jí bié hěn gāo · your complaint is high priority
D他们已经开始处理了
tā men yǐ jīng kāi shǐ chǔ lǐ le · they've already started on it
「正在处理」是一句没有主语、没有期限、也没有责任人的话。它唯一处理的是你的追问。
“We're handling it” has no subject, no deadline and no owner. The only thing it handles is your follow-up.